Return Policy

  • Customized Products

    • All CaseÜ products are custom-made based on your design. Because of this, we are unable to accept cancellations, returns, or refunds for change of mind. Thank you for understanding.

  • Free Replacement Guarantee

    • If your order arrives damaged, has manufacturing defects, or if the wrong item was shipped, we will provide a brand-new replacement free of charge.

    • You do not need to return the defective product.

  • How to Request a Replacement

    1. Contact us within 7 days of receiving your order via Messenger or Instagram.

    2. Provide your order number and a photo of the issue.

    3. Our support team will verify the details and arrange a free replacement shipment.

Important Notes

  • Customized products cannot be returned or refunded unless there is a quality issue or shipping error.

  • Shipping insurance is included for all orders, ensuring protection against loss or damage in transit.

  • At CaseÜ, our priority is your satisfaction – if there is any issue with your order, we’ll make it right with a free replacement.